| General Terms and Conditions |
The terms and conditions below are applicable to all villa
rental reservations made through websites owned and managed by
CV. Buktiana Wisata. Reservation Procedure
- Reservations have to be made in writing, either by filling
in reservation form available in our websites or other mean of
writing correspondence such as email and fax. Follow the
step-by-step instruction below to make your reservation.
- Fill in the form completely if you are making reservation
through website reservation form. If you are making your
reservation through other means of written communication, please
provide detailed information including number of members of the
arriving group, their nationality, and their ages.
- Detail information regarding to members of arriving group
including their nationality and their ages are required prior to
acceptance of your reservation.
- Presence of children and infants in your group has to be
communicated before confirming your reservation as certain
villas are not suitable to children under 12 year old.
- Unless explicitly mentioned, maximum capacity of a villa is
two adults per bedroom. Each villa has its own specific
regulation in maximum capacity which applies to both adults and
children, therefore please make sure to pay sufficient attention
accordingly.
- Our reservation officer will respond to your inquiry at the
latest within 24 hours. If you do not receive any respond from
our side after 24 hours, please contact us immediately through
the following email address:
info@balivillasleisure.com
- If the inquired villa is available, you will receive a
respond with detailed information about the villa, its rates for
the enquired period, and further instruction to finalize your
reservation.
- If the inquired villa is NOT available, you will receive a
list of similar villas which are available for your inquired
period.
- Availability can change from time to time particularly in
high and peak season. The villa which is available when our
reservation responds your inquiry may no longer available when
you decide to confirm your reservation. Therefore it is
advisable to confirm your reservation immediately after you
receive availability information.
- As soon as you confirm your booking, our reservation office
will issue an invoice with detailed payment instructions and a
due date.
- Make sure to settle the payment before the due date. Your
reservation will be automatically released if you fail to make
the payment before the due date.
- When we receive the payment we will issue a payment receipt
along with booking confirmation containing related information
to your reservation including check-in and check out date,
exclusions and inclusions, remaining payments, etc.
- For proper pick up arrangement, please provide detailed
arrival schedule of each member of your group.
Payment Methods
There are 3 (three) payment methods as below:
You can choose one of the three options below to settle your
payment. Detailed instruction for selected payment method is
available in the booking procedures we sent.
1. Bank Transfer
Transfers are made to corporate bank account as informed in our
invoice.
All costs related to the transaction have to be borne by you.
Make sure to mention "Full Amount Guarantee" when you
submit the transfer instruction.
2. Credit Card with Sign On File (SOF) method
You are required to send the following documents by fax to our
office at +62 361 844 1474
- Completely and correctly filled in Credit Card
Authorization Form (CCAF).
- Copy of your passport.
- Copy of front side only of your credit card.
All payment will be processed in Indonesian Rupiah at a
conversion rate informed in our invoice.
3. Online Payment
Follow the link mentioned in our invoice to settle the
payment online through your credit card (Visa or MasterCard
only).
Checking In and Checking Out
- Unless explicitly informed, airport transfers are
provided as complimentary services. Pay attention into
the following details to avoid any potential
inconvenience.
- Our officer will be waiting for you at the arrival
gate, holding a board with your name.
- Check in time is 14.00 and check out time is 11.00.
Early check in and late check out can be arranged based
on availability. Requirement for early check in and/or
late check out should be communicated in advance.
- Late check out between 11.00 and 18.00 will be
charged at 50% of one night rental rate.
Cancellation
Each villa applies its own cancellation policy.
Cancellation policy specific to the villa you are about
to rent is attached to booking confirmation we send.
- Cancellation has to be made in writing, either
by email or fax.
- No show is subject to forfeiture of all payments
you have made.
Season Period
Season classifications, their period, and
corresponding pricing are subject to discretion of
each villa owner. Please refer to pricing
information in villa detail page of our website.
Altering Your Booking
- Altering your booking can only be made in
writing by either email or fax.
- Altering your booking is subject to
availability.
- Each villa applies its own policy on booking
alteration.
Events and Parties
Villa rental are made available only for holiday
accommodation purpose only. Holding an event or
party is subject to management discretion,
surrounding neighborhood, local authorities, and
may incur various charges and fees.
- Depending on the neighboring community,
certain functions may not be allowed in
certain villas.
- Explicit notice upon making your
reservation is required for holding events
or parties in the villa.
- Fees may be required to acquire a
license to hold the event from local
authorities.
Liability
Getting travel insurance which covers any
potential disadvantages during your holiday
including illness, injury, death, damage,
loss, and cancellations is highly advisable.
- CV. Buktiana Wisata is not liable in
any circumstance to substitute or refund
any unused proportion of accommodation
and other related services.
- CV. Buktiana Wisata is not liable to
damage, loss, injury, and death
sustained by residing clients both
inside and outside the villa.
- Whilst we make our best effort to
ensure accuracy of information presented
in our website, we are not responsible
for any changes and alterations made by
the villa owner.
- CV. Buktiana Wisata is not
responsible and therefore is not liable
to borne any related expenses caused by
inconvenience caused by condition of the
villa.
- CV. Buktiana Wisata is not liable to
any loss and damages to personal
belongings of the clients and their
visiting guests including cars and
personal belongings left inside.
Losses and Damages
- Clients are responsible to leave
the villa in good order and clean
condition.
- Clients are liable to cover any
losses and damages to the villa
during their occupation.
- Villa owner retains the right to
repossess the villa if the clients
or their guests cause damages to the
villa.
Complains and Force Majeure
Both CV. Buktiana Wisata and villa
owners are doing their best to
provide comfortable accommodation
for the clients to occupy. However
we are also aware that there are
issues beyond our control which may
negatively affect client's
experience.
- Clients have to address
complains to the villa manager
immediately.
- Both villa owner and CV.
Buktiana Wisata will not
entertain any complains raised
after client's departure.
- CV. Buktiana Wisata is not
liable for failure to perform
its obligation caused by issues
beyond its reasonable control
including but not limited to act
of God, power failure, fire,
flood, epidemic disease, war,
riot, and terrorism.
General
- All clients are strongly
recommended to obtain
appropriate travel and
medical insurances.
- Clients are responsible
to ensure that every member
of their group has proper
travel document as regulated
by the government of the
Republic of Indonesia.
- CV. Buktiana Wisata is
not liable to refund any
losses caused by improper
documentation and any other
travel related problem
including but not limited to
cancelled or delayed
flights.
- CV. Buktiana Wisata is
not liable to any illegal
conduct or actions against
the law of the Republic of
Indonesia.
For more details
regarding terms and
conditions as well as
booking procedures please
contact:
Bali Villas Leisure
Villa Ayung D13
Sibanggede, Abiansemal
Badung 80352, Bali - Indonesia
Phone: +62 361 8755 744
Facsimile: +62 361 844 1474
Mobile Phone / SMS: +62 81 5577 8697
Email: info@balivillasleisure.com
***End of Terms and
Conditions***
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